Your personal data will only be processed for our internal business purposes. Within this context, we may, however, rely on external parties. Such third parties may only process your personal data in accordance with very clearly defined instructions.
In concrete terms, we rely on the following categories of data processors:
- Companies we have engaged for marketing purposes:
We may provide prospect contact information to outbound marketing agencies and our commission partners. They may call these prospects once we have established that they have shown a genuine interest in our services in the past and have not objected in any way (e.g. during an initial telephone call) to such telephone calls. As always, the prospect can indicate on the phone that he/she is not interested and does not wish to be called. The prospect will then not be contacted again.
Is the prospect still (still) unsure whether Teamleader would deliver an added value or is the prospect at the time of the call? Then it is possible that he or she will be called back at a later time. In any case, the contact details of prospects will not be kept for longer than two years.
- Companies that we have engaged for ICT technical support, database management, software integration and hosting purposes (e.g. hosting partners, cloud partners, data centres, software suppliers, external IT consultants, etc.);
- Companies that we have engaged for communication purposes (e.g. live chat on the website);
- Companies that we have engaged for analytical purposes;
- Companies that we have engaged for recruitment purposes (e.g. an Applicant Tracking System or an external recruitment agency);
- Companies we have engaged for payment purposes.
In addition, we use an external party for the collection of unpaid invoices. In this context, personal data of the defaulting party may be passed on.
As far as the processing of payments of your Teamleader invoices is concerned, we rely entirely on an external payment provider. This provider will only process your bank details for the purpose of the proper processing of the requested payments. The necessary security measures are provided via SSL encryption. We have no access whatsoever to your bank details.
In order to guarantee an optimal protection of your personal data, we have made the necessary contractual arrangements with all these external parties to ensure that they have taken the necessary technical and organizational measures and that they only use these personal data for the purposes of Teamleader (and therefore not for their own purposes).
Furthermore, your personal data will never be sold, passed on or communicated to third parties who want to use them for their own purposes. Of course unless this is necessary for the Execution of the contract or if you have given us your explicit permission beforehand. However, we would like to draw your attention to the fact that personal data may be collected by social networks when you use a social plug-in on our website (e.g. a like button from Facebook).
Finally, we can disclose your personal data:
To the competent authorities (i) when we are obliged to do so by law or in the context of judicial or future legal proceedings and (ii) to safeguard and defend our rights;
When (nearly) all of our assets are acquired by a third party, in which case your personal data - which TEAMLEADER has collected - will be one of the transferred assets.