The right answer to every question
- Keep track of all the questions asked by clients
- Connect each ticket automatically to a client, or assign a certain employee to the ticket
- Record the number of hours worked and tasks performed for correct invoicing
- Easily solve internal questions
Help your clients quickly. With the ticketing feature, you can efficiently offer your clients the support they need. Your employees will be able to easily find all information in one common e-mail inbox. In addition, Teamleader automatically links each ticket to the right contact in the CRM feature.
Manage clients' questions
Teamleader makes it easy to review the questions asked by your clients by bundling the e-mails that your clients send to your support department. One, or several, of your several employees can answer the question or add attachments. This feature also lets you consult with your co-workers before responding to the client’s question.
Link tickets to your CRM
Teamleader links each ticket to the CRM database so that you can easily see which tickets belongs to which client. Do you need to add another? Simply add the task and assign an employee to it!
Invoice your tickets
Teamleader records how much time employees spend on a ticket. The time spent on a certain task is sent to the client’s profile via the CRM-module so that you send a correct invoice to your client.
Using internal tickets
The ticketing feature lets you quickly respond to internal communication. If an employee has a question on a particular project, for example, he or she will quickly be able to get help from his co-workers.