1. General 
Teamleader NV (hereinafter “Teamleader”, “we”) primarily uses cookies to improve your browsing experience on (hereinafter the "Site") and the online CRM, invoicing and project management-platform of TEAMLEADER (hereinafter the “Platform”), whether or not via the mobile application (hereinafter the “App”). All data TEAMLEADER obtains from these cookies are anonymous and will only be used to understand the customer’s experience on the Site and the Platform with the aim to improve the performance and usability of this Site and Platform. 
TEAMLEADER has the right to update this cookie policy by publishing a new version on the Site. It is therefore highly recommended to regularly consult the Site and the relevant page on which the cookie policy is published, in order to be certain you have knowledge of any changes. 


2. What is a cookie?  
A cookie, also known as a HTTP cookie, a web cookie or a browser cookie, is usually a small text file sent from a website and stored in the user's web browser, resp. on the device of the user while a user is browsing on a website, resp. is using a mobile application. When the user in the future surfs on the same website, the data stored in that cookie can be retrieved by the website in order to notify the website of the last activity of that user. Cookies were designed as a reliable mechanism for websites to remember the status of the website or the previous user activity of a certain user. They help us to optimize your visit to the Site and Platform, to remember technical choices (e.g. choice of language, newsletter, etc.) and to offer more relevant services and offers. If you wish to consult the Site and the Platform resp. use it, TEAMLEADER encourages you to enable cookies. However, if you choose to not do this, you are always free to disable the cookies. 
Cookies may include: clicking on certain buttons, logging-in or a record of the pages which were visited by the user, even months or years ago. Although cookies cannot contain viruses and cannot install malware on the host computer, tracking cookies, and especially third-party tracking cookies are often used as ways to establish long-term data from the browser history of individuals together. This implies major privacy concerns that gave rise for European and US lawmakers to take action in 2011. This cookie statement is in accordance with current Belgian law (Law of 07.10.2012 laying down rules on electronic communications, BS 09/20/2012).

This Site/Platform uses different types of cookies: 
• Strictly necessary cookies: As the name suggests, these cookies are strictly necessary to enable you to surf the Site, resp. use the Platform or to provide certain functions you requested. 
• Functionality cookies: These cookies improve the functionality of the Site and the Platform by remembering your preferences. For example, you can set up your profile on the homepage. 
• Tracking Cookies: These cookies will survive user sessions. When the Max-Age of a permanent cookie is set at one year, then, within that year, the initial value – stored in that cookie – shall be sent back to the server each time the user visits the server. This is done to save a vital piece of information, such as how the user initially came to the Site or the Platform. For this reason they are also called tracking cookies. For example, once you have chosen your preferred language, the Site/Platform will record your preference in a persistent cookie and save it in your browser. When you visit the Site/Platform again, the Site/Platform will use that persistent cookie to ensure that the content is delivered in the desired language. 
• Performance Cookies: These cookies help to improve the performance of the Site and the Platform, so as to provide a better user experience. TEAMLEADER uses Google Analytics, a popular web analytics service provided by Google Inc. Google Analytics uses cookies to help TEAMLEADER to analyze how users use the Site/the Platform. It records the number of visitors and it provides TEAMLEADER with information on their overall behavior - such as the typical duration of a visit to the Site or the number of pages a user views on average. 
• Third party cookies: In order to support its communications, TEAMLEADER has anchored its content in social media channels such as YouTube, Facebook, Twitter and LinkedIn and TEAMLEADER makes use of the sharing features on social networks. The channels that TEAMLEADER uses may contain cookies of these websites, but TEAMLEADER does not verify this. You should consult the relevant website of these third parties to learn more about these cookies. 


3. List of the cookies the Site uses 
The table below lists the cookies that TEAMLEADER, where appropriate, collects and the information such cookies save. 
Bing related cookies

We use bing ads to show relevant advertisements on the internet. These cookies keep track of your surfing behavior. For more information on how these cookies work, please consult the privacy statement of bing.

  • MIDB
  • ANON
  • MUID
  • NAP

Slaask cookies

They keep track of chat sessions on the Site to be able to identify u with a unique user token.


Google Analytics cookies

We use Google Analytics cookies to collect data about your visits to our Site. For more information on how these cookies work, please consult the cookie and privacy statement of Google.

  • _GA
  • _GID
  • _UTMA
  • _UTMZ 

Visual website optimizer cookies

We use the Visual Website Optimizer cookies to send webtraffic to several website variants. For more information on how these cookies work, please consult the cookie policy of VWO.

  • _VIS_OPT_S

Hubspot cookies

We use Hubspot cookies to analyze your surfing behavior. For more information concerning these cookies, please consult the Hubspot cookie policy

  • _HSTC
  • _HSSRC
  • _HSSC

Hotjar cookies

We use Hotjar cookies to analyze information on your surfing behavior and computer mouse movements. Please consult the Hotjar cookie policy for more information on these cookies.  


Other website cookies

  • ACCEPT_COOKIES :  This cookie remembers whether you have accepted cookies.  
  • OLFSK: This cookie keeps track of the chat status.
  • EM_CDN_UID : This cookie grants you a unique ID.
  • __CFDUID : De Cloudfare cookie overwrites the security status based on the IP address.  
  • __QCA: De Quantcast cookie keeps track of information on your IP address, pixelcode, referring and current HTTP site and other statistics.
  • AJS_USER_ID: This cookie grants you a unique ID.
  • AJS_GROUP_ID: This cookie grants you a unique group ID. 


4. List of cookies the App uses 
Stripe cookies

Stripe cookies are necessary to make the integration work flawlessly. Please consult the Stripe cookie policy to consult which data they storage.  

  • CID
  • LANG

Mixpanel cookies

We use Mixpanel cookies to analyze your surfing behavior on the App. Please consult the Mixpanel privacy policy for more information on how they collect information.


Teamleader cookies

  • TL_LOGIN_NAME: This cookie remembers your Teamleader username.
  • TLP: This cookie saves your authentication.
  • GOTOLOGIN: This cookies refers you to the login page.
  • TLSES: This cookie grants you a session ID and storages these.  



5. List of cookies TEAMLEADER’s Marketplace uses 
Google Analytics

We use Google Analytics cookies to collect data on your sessions on the Marketplace. For more information on how these cookies work, please consult the cookie and privacy statement of Google.  

  • __GID
  • __GA 

Hotjar cookies

We use Hotjar cookies to analyze information on your surfing behavior and mouse movements on the Marketplace. Please consult the Hotjar cookie policy for more information on these cookies.


Teamleader cookies

  • SESSION: Teamleader marketplace session-ID
  • TOKEN: Teamleader marketplace authentification


6. Disabling cookies 
There are a few possibilities to avoid the storage of cookies. Please visit the websites of the different browsers to learn how you can block the storage of cookies.   Please realize that when you decide to delete all your cookies, you probably will have to fill in all your usernames and passwords again on the websites you visit, where before you did not have to think about them.  As already mentioned, cookies really can have an added value to your surfing experience on the web.  

If you want to know more about cookies, please visit the site This site provides more information on cookies, explains in detail how to delete the cookies and shows you how you can allow familiar sites to storage cookies on your computer.  


7. Contactdetails Teamleader 

Dok Noord 3A/101

9000 Ghent (Belgium)