Customer Success

Si un client a besoin d'aide ou a une question, nos héros de la réussite client ne sont qu'à un e-mail ou un appel téléphonique de lui. La responsabilité de notre équipe est simple : s'assurer que nous faisons tout ce qu'il faut pour rendre (et garder !) nos clients heureux. En fait, nous nous plierons en quatre pour qu'ils retrouvent le sourire.

Lies Rotthier
VP Customer Success Lies Rotthier
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Head of Customer Success Teamleader Focus Cynthia Tacq
Melanie Van Brussel
Manager Onboarding & Support Melanie Van Brussel
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CS Ops & Communication Nele De Pauw

Customer Success & Onboarding Teamleader Orbit

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Coordinator Customer Onboarding Amber van de Walle
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Customer Success Manager Ellen Jacobs
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Customer Onboarding Manager Samuel Van Daele
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Customer Onboarding Manager Ophelia De Coen
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Customer Onboarding Manager Hannelore De Swaef
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Customer Onboarding Manager Athénaïs Sollami
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Customer Onboarding Manager Romy Tijssen

Customer Onboarding Teamleader Focus

Melanie Van Brussel
Manager Onboarding & Support Melanie Van Brussel
Lex
Customer & Partner Onboarding Manager Lex Van Nieuwenhuyse
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Customer Onboarder Tilo Denys
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Customer Onboarding Manager Oliver Ansing
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Customer Onboarding Manager Yorick Nachtergaele
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Customer Onboarding Manager Heleen Vandevoorde
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Customer Onboarding Manager Andreas Verschueren

Customer Support Teamleader Focus

Melanie Van Brussel
Manager Onboarding & Support Melanie Van Brussel
Benedikte Von Achen
Customer Support Lead Benedikte Von Achen
Annelies Boonants
Customer Support Lead Annelies Boonants
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Customer Support & QA Advisor Eline De Bruyne
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Customer Support Lander De Koster
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Customer Support Koen Haelterman
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Customer Support Andres Guevara Uribe
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Customer Support Gudrun Van Durme
Simona Primerano
Customer Support & Customer Success Manager Simona Primerano
Meet The Team Jane Doe
Customer Support & Customer Success Manager Luisa Rivas
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Customer Support Tom Van Hoecke
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Customer Support Dries De Porre
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Customer Support Stéphanie Masy
Nathan Van Coillie
Customer Support Nathan Van Coillie
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Customer Support Hanne Vandekerckhove
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Customer Support Technical Massimiliano Greghini
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Customer Support Sander Dewispelaere
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Support Engineer Marie Van Daele
Kenny Aerts
Support Engineer Kenny Aerts
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Customer Support Yoni Van Dam
Thijs
Customer Support Thijs Coopman

Customer Success Teamleader Focus

Stefanie Adams f1674636337
Coordinator Customer Success Stefanie Adams
Pieter De Geyndt
Customer Success Manager/ Product Manager Pieter De Geyndt
Simona Primerano
Customer Support & Customer Success Manager Simona Primerano
Meet The Team Jane Doe
Customer Support & Customer Success Manager Luisa Rivas
Alejandra Gerard
Customer Success Manager Alejandra Gerard
Elisabeth Demeyere
Customer Success Manager Elisabeth Demeyere
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Customer Success Manager Ginger Boomsma
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Customer Success Manager Dion Ploeger
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Customer Success Manager Rosalie Struijkenkamp
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Customer Success Manager Adriaan Geense

Digital CS

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CS Ops & Communication Nele De Pauw
Eline Grootaert f1674635455
Product Knowledge Manager Eline Grootaert
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Customer Education & Marketing Alessio Macaluso
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Digital CSM Jonathan De Noyette