Michel Falcon
International Customer Experience Expert
stage 2
15h15

Michel Falcon’s keynote, his very first appearance in Belgium, will teach you how to grow your business by putting your clients and co-workers at heart of your organisation. Besides having helped out a lot of SMEs, Michel has lended a helping hand to major corporate giants such as McDonald’s and Alfa Romeo to build an out-of-this-world customer experience.

Michel Falcon
Jeff Gardner
Intercom
stage 2
14h15

How do you put your customer at the heart of your business?

This American working for Intercom, one of the coolest tech companies in the world, has built a customer-centric strategy many business would envy. We had to get Jeff to Belgium because we’re positive you as a customer-centric entrepreneur will learn a lot from his obsession with ultimate customer satisfaction.

Jeff Gardner
Vivianne Bendermacher
Techionista
stage 1
11h00

Vivianne Bendermacher is a wildly popular tech expert in the Netherlands in the Dutch tv talk show RTL Boulevard. As founder of her company Techionista she wants to empower women to use more technology. This energetic lady will bring an equally dynamic keynote about digitisation and productivity.

Vivianne Bendermacher
Arnoud Raskin
Mobile School & StreetwiZe
stage 1
10h35

With his Mobile School project, this nice guy from Limburg, Belgium’s friendliest region, has already built 49 mobile schools for street children. At Work Smarter, Arnoud will share what entrepreneurs like you can learn from these children’s cast-iron ‘street skills’.

Arnoud Raskin
Hassan Al Hilou
AGE Consultancy
stage 1
10h10

4 important thoughts before starting a new business

It almost seems like Hassan Al Hilou started his career as a baby - he’s only eighteen, but already has an impressive resume. As the founder of ‘AGE Consultancy’, his mission is to bring more diversity into the workplace. We’re already very curious to hear what our country’s youngest entrepreneur has to say.

Hassan Al Hilou
Raphael Luescher
Evernote
stage 3
13h15

Why are we always so busy?

Being successful in today's digitized world requires a whole new set of skills and approaches. Gone are the days of 9-to-5s and limited access to information. Raphael Luescher will explain the psychology behind 'triple overload' or in other words - why we are always so busy. You will learn how to use tech to overcome 'triple overload' and enhance your team's productivity, as well as your own.

RaphaelLuescher
Ianka Fleerackers
Thought Leaders Academy
stage 3
11h30

How to talk with impact?

How do you keep people on the edge of their seats? Ianka Fleerackers shows you some compelling techniques to present yourself in the best possible way and make sure you always have an interesting story to tell. As an experienced actress, she knows how to talk with impact like no one else. We already predict she’ll keep you fascinated throughout her whole session.

Ianka Fleerackers
Béatrice De Mahieu
CoStation
stage 3
13h45

The New Way of Working thanks to collective flexibility

Beatrice De Mahieu lives and breathes innovation. She’s Chief Innovation Officer at CoStation, a digital innovation centre for startups and scaleups. She also founded Virtuology Academy to help new businesses, scaling tech companies and SMEs grow - this talk about New Ways of Working will be worth every minute of your time!

Béatrice De Mahieu
Jeroen De Wit
Teamleader
stage 1
14h15
stage 1
15h45

The secret behind our fantastic Teamleader culture

Jeroen De Wit is CEO and co-founder of Teamleader, a Belgian scale-up that offers an all-in-one software solution for Customer Relationship Management (CRM), invoicing and project management to SMEs. The main idea? Helping SMEs and young startups work smarter, and focus on what matters. Jeroen is a passionate entrepreneur, driven by an iron will and the desire to really help other businesses.

Jeroen De Wit
Robin Geers
Start-up Survival​
stage 2
11h30

I want to get my startup in the next growth phase?

You’re never too young to learn - student entrepreneur Robin Geers is the living proof. He developed a product for wireless laptop charging and he’s written his own patent for it. Not bad for someone who just turned 21. He’s got tons of ambition, that’s for sure… but how do you take the next step? Robin shares his experience on growing his own startup.

Robin Geers
Stijn Vander Plaetse
Telenet
stage 3
13h15

“Flip the funnel” and start doing

Stijn Vander Plaetse is Vice-President Product & Marketing at Telenet Business and is experienced in the Belgian technology and telecom market. The company radically shifted their marketing strategy from “telling” to “doing” and they're ready to share the results with us. Stijn will also provide us with insights on the rapidly-evolving digital Belgian landscape.

Stijn Vander Plaetse
Michael Humblet
chaomatic.com
stage 2
13h45

Do you feel you could sell faster or close more deals? Not after you met Michael. He developed a proven method for better sales, which already helped more than 200 customers increase focus and accelerate their sales pipeline exponentially. In this hands-on session, Michael explains the methodology to boost your revenue, with relevant use cases and actionable tips on how to sell and grow your current business.

Michael Humblet
Tom Schouteden
Teamleader
stage 1
11h30

A sneak preview of Teamleader’s roadmap for 2018

What can you expect from Teamleader in 2018? There’s no one more suitable to tell you than our own Chief Technology Officer, Tom Schouteden. He’ll show you our roadmap and will explain what you can expect as a user.

Tom Schouteden
Niels Vanden Buverie
Teamleader
stage 1
13h15

The Marketplace: one year later

Exactly one year ago, we launched our Marketplace during Work Smarter. This central hub for all Teamleader integrations is your ultimate key to working smarter: connect your favourite tools with Teamleader and expand your workspace. Product Owner Niels Vanden Buverie reveals the next steps for the Marketplace and shares some tips to get the most out of our integrations.  

Niels Vanden Buverie
Andreas Creten
madewithlove
stage 3
13h45

How to squeeze 36 hours in one day?

We all sometimes think there aren’t just enough hours in one day. A feeling Andreas Creten knows all too well: he founded madewithlove to create new apps and software and he’s Teamleader’s Chief Product Owner ad interim. Still, he manages his time very efficiently… During Work Smarter, he shares his secret with us.

Andreas Creten
Philippe Kimpe
VGD IT Audit & Advisory
stage 3
14h15

GDPR: a challenge AND an opportunity

What do you really have to know about the GDPR? This new legislation will have a massive impact on the way you collect data and is the perfect chance to analyse and improve your data management processes and systems. As a security and data compliance specialist, Philippe Kimpe will help get you familiarised with the GDPR.

Philippe Kimpe
Alexia Coppens
Head of Customer Support
stage 1
14h15

The secret behind our fantastic Teamleader culture

Alexia spearheads our Customer Success team. From helping new customers familiarise themselves with our tool to making sure customers are happy and offering them the right customer service: she’s the one in charge of leading everything in the right direction and centralising customer-centricity.

Alexia Coppens