Customer Success

If a customer needs help or has a question, our customer success heroes are just an email or phone call away. Our team’s responsibility is easy: making sure we do whatever it takes to make (and keep!) our customers happy. In fact, we would bend over backwards to get a smile on their face.

Customer Onboarding

  • Lies Rotthier
    Head of Customer Success

    Lies Rotthier

  • Melanie Van Brussel
    Customer Onboarding Manager

    Melanie Van Brussel

  • Samuel Van Daele
    Customer Onboarding Manager

    Samuel Van Daele

  • Lex Van Nieuwenhuyse
    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

  • Kenneth Van Assche
    Onboarding Coordinator

    Kenneth Van Assche

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    Customer Onboarding Manager

    Amber van de Walle

  • Meet The Team John Doe
    Customer Onboarding Manager

    Tilo Denys

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    Customer Onboarding Manager

    Maurice Meloen

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    Customer Onboarding Manager

    Athénaïs Sollami

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    Customer Onboarding Manager

    Hannelore De Swaef

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    Customer Onboarding Manager

    Jenna Vogel

Customer Support

  • Cynthia Tacq
    Manager Customer Support

    Cynthia Tacq

  • Kenny Aerts
    Support Engineer

    Kenny Aerts

  • Annelies Boonants
    Customer Support Coordinator

    Annelies Boonants

  • Marie Van Daele
    Support Engineer

    Marie Van Daele

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    Customer Support Agent

    Annelies Vander Beken

  • Nathan Van Coillie
    Customer Support Agent

    Nathan Van Coillie

  • Sam Goetmaeker
    Customer Support Agent

    Sam Goetmaeker

  • Simona Primerano
    Customer Support Agent / Customer Success Manager

    Simona Primerano

  • Benedikte Von Achen
    Customer Support Agent

    Benedikte Von Achen

  • Laura van Belleghem
    Customer Support Agent

    Laura van Belleghem

  • Jeroen Vereecke
    Customer Support Agent

    Jeroen Vereecke

  • Sirarpi Vardanian
    Customer Support Agent

    Sirarpi Vardanian

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    Customer Support Agent / Customer Success Manager

    Luisa Rivas

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    Operations Engineer

    Kevin Ryckaert

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    Customer Support

    Emma Duron

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    Customer Support

    Alessio Macaluso

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    Customer Support

    Hanne Vandekerckhove

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    Customer Support

    Heleen Vandevoorde

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    Customer Support

    Eline De Bruyne

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    Customer Support

    Tom Van Hoecke

Customer Success

  • Rocio Bracero
    Manager Customer Success Management

    Rocio Bracero

  • Retention Specialist
    Customer Success Manager

    Stefanie Adams

  • Alejandra Gerard
    Customer Success Manager

    Alejandra Gerard

  • Pieter De Geyndt
    Customer Success Manager

    Pieter De Geyndt

  • Elisabeth Demeyere
    Customer Success Manager

    Elisabeth Demeyere

  • Sophie Decloux
    Customer Success Manager

    Sophie Decloux

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    Customer Success Manager

    Ginger Boomsma

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    Customer Success Manager

    Puck Boekhout

1 to Many

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    Manager CXP / 1-Many

    Charlotte Pauwels

  • Nele De Pauw
    CS Ops & Communication

    Nele De Pauw

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    Customer Education & Marketing

    Dries De Porre

  • Eline Grootaert
    Product Knowledge Manager

    Eline Grootaert

  • If you're not making mistakes, you're not doing anything

    At Teamleader, we aren’t afraid to make mistakes. In fact, you’re not growing fast enough if you don’t. We don’t pretend we know it all, but we try our best to serve our customers in the best possible way, which comes with trial and error.

  • Helping our customers become self-reliant

    There are plenty of resources customers can use to get the most out of our tool. We have a well-documented, extensive knowledge base or online video tutorials - making our customers’ lives easier. It’s our mission to turn users into Teamleader pros in no time.

  • Proactive service & fast troubleshooting

    Customer services isn’t just about responding to questions and solving problems, it’s about being proactive too. Instead of just focusing on the here-and-now, we get the right stakeholders involved to prevent potential issues. Since we talk to customers on a continuous basis we have an important responsibility to report issues and make sure they get proper follow-up to improve our tool.

  • Want to join the team?

    Join a passionate team and contribute to the success of a fast-growing company.