If a customer needs help or has a question, our customer success heroes are just an email or phone call away.
Our team’s responsibility is easy: making sure we do whatever it takes to make (and keep!) our customers happy.
In fact, we would bend over backwards to get a smile on their face.

Customer Success
Customer Support

If you're not making mistakes, you're not doing anything

At Teamleader, we aren’t afraid to make mistakes. In fact, you’re not growing fast enough if you don’t. We don’t pretend we know it all, but we try our best to serve our customers in the best possible way, which comes with trial and error.

Helping our customers become self-reliant

There are plenty of resources customers can use to get the most out of our tool. We have a well-documented, extensive knowledge base or online video tutorials - making our customers’ lives easier. It’s our mission to turn users into Teamleader pros in no time.

Proactive service & fast troubleshooting

Customer services isn’t just about responding to questions and solving problems, it’s about being proactive too. Instead of just focusing on the here-and-now, we get the right stakeholders involved to prevent potential issues. Since we talk to customers on a continuous basis we have an important responsibility to report issues and make sure they get proper follow-up to improve our tool.

Want to join the team?

Join a passionate team and contribute to the success of a fast-growing company.

Customer Onboarding

Lies Rotthier

Lies Rotthier
Teamlead Customer Onboarding

Dries De Porre

Dries De Porre
Customer Onboarder

Ronald Schaap

Ronald Schaap
Customer Onboarder

Melanie Van Brussel

Melanie Van Brussel
Customer Onboarder

Samuel Van Daele

Samuel Van Daele
Customer Onboarder

Marnix van der Ende

Marnix van der Ende
Customer Onboarder

Lex Van Nieuwenhuyse

Lex Van Nieuwenhuyse
Customer Onboarder

Support

Alexia Coppens

Alexia Coppens
Head of Support

Rocio Bracero

Rocio Bracero
Teamlead Customer Support

Alexander Forret

Alexander Forret
Teamlead Customer Support

Eline Grootaert

Eline Grootaert
Customer Support

Kenny Aerts

Kenny Aerts
Customer Support Technical

Cynthia Tacq

Cynthia Tacq
Customer Support Technical

Annelies Boonants

Annelies Boonants
Customer Support

Romanie Assez

Romanie Assez
Customer Support

Sam Goetmaeker

Sam Goetmaeker
Customer Support

Mathilde Lacante

Mathilde Lacante
Customer Support

Nathan Van Coillie

Nathan Van Coillie
Customer Support

Marie Van Daele

Marie Van Daele
Customer Support

Carmen Villanueva

Carmen Villanueva
Customer Support

Annelies Vander Beken

Annelies Vander Beken
Customer Support

Benedikte Von Achen

Benedikte Von Achen
Customer Support

Sophie Decloux

Sophie Decloux
Customer Support

Melanie Kreienbuehl

Melanie Kreienbuehl
Customer Support

Simona Primerano

Simona Primerano
Customer Support

Marlet Valerio Peña

Marlet Valerio Peña
Customer Support

Laura van Belleghem

Laura van Belleghem
Customer Support

Retention

Felicie Martens

Felicie Martens
Retention Manager

Stefanie Adams

Stefanie Adams
Retention Specialist

Pieter De Geyndt

Pieter De Geyndt
Retention Specialist

Nele De Pauw

Nele De Pauw
Retention Specialist

Elisabeth Demeyere

Elisabeth Demeyere
Retention Specialist

Maaike Franke

Maaike Franke
Retention Specialist

Alejandra Gerard

Alejandra Gerard
Retention Specialist

Maud Naudé

Maud Naudé
Retention Specialist