Job description

Who are we and why should you care?

At Teamleader, we live and breathe entrepreneurship. Founded in 2012, Teamleader is a SaaS scale-up with two work management products: Teamleader Focus and Teamleader Orbit. Everyday, our software allows entrepreneurs to focus on what really matters: their business. 12.000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organize work. From IT agencies and digital marketers to plumbers and construction companies. It’s our mission to help service businesses all over Europe thrive.


Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

Who you are

You love interacting with entrepreneurs: you are an outstanding listener, but above all: you are convincing and inspiring to them. You have a high confidence level when talking to our customers. You have consulting skills and you are creative and driven in finding the perfect solution for our customers.  

What you do

As a customer success manager, you start following-up on our Teamleader Focus customers once their onboarding is done and they are ready to use Teamleader Focus for the long ride. You are responsible for making sure our customers get continuous value out of Teamleader Focus, by helping them proactively as much as reactively to ensure product adoption and customer value:

  • You assess the customer’s needs on the use of Teamleader Focus and give advice regarding their workflow in the tool
  • You identify account growth opportunities and guide your customers towards the optimal package.
  • You pick up where your colleagues from support leave off to offer in-depth help to your customers.
  • You manage escalations of at-risk accounts.
  • You will manage a portfolio of Dutch and French speaking customers.

Requirements

Sounds like you? You’d be a great fit if you: 

  • Have at least 2 years of experience in customer services
  • Have outstanding problem-solving skills and are able to think on your feet to provide solutions to customer issues.
  • Have a commercial mindset and are motivated to increase customer lifetime value by spotting upsell opportunities
  • Are driven by helping customers achieve their desired business outcomes through the use of Teamleader Focus.
  • Can build excellent product knowledge and do what it takes to keep it up-to-date.
  • Have the ability to multitask and work effectively in a high-pressure environment.
  • Are patient, empathetic and able to keep your calm, even when things get busy.
  • Embrace change and always keep a positive attitude.
  • Are fluent in Dutch, French and English. 
Apply for this job

Meet the team

  • Branding Photography Meet The Team Website3
    Customer Support

    Lander De Koster

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Hannelore De Swaef

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Jenna Vogel

  • Branding Photography Meet The Team Website15
    Customer Support

    Tom Van Hoecke

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Athénaïs Sollami

  • Branding Photography Meet The Team Website16
    Customer Support

    Eline De Bruyne

  • Meet The Team Shots Website 12
    Customer Onboarding Manager

    Maurice Meloen

  • Branding Photography Meet The Team Website14
    Customer Support

    Hanne Vandekerckhove

  • Branding Photography Meet The Team Website40
    Customer Success Manager

    Puck Boekhout

  • Branding Photography Meet The Team Website36
    Customer Success Manager

    Ginger Boomsma

  • Meet The Team John Doe
    Customer Onboarding Manager

    Tilo Denys

  • Branding Photography Meet The Team Website13
    Customer Support

    Emma Duron

  • Branding Photography Meet The Team Website23
    Customer Support

    Alessio Macaluso

  • Meet The Team John Doe
    Operations Engineer

    Kevin Ryckaert

  • Meet The Team Jane Doe
    Customer Support Agent / Customer Success Manager

    Luisa Rivas

  • Meet The Team Shots Website 00011 1
    Customer Support

    Heleen Vandevoorde

  • Meet The Team Shots Website 13
    Manager CXP / 1-Many

    Charlotte Pauwels

  • Meet The Team Jane Doe
    Customer Support Agent

    Annelies Vander Beken

  • Meet The Team Shots Website 00001
    Customer Onboarding Manager

    Amber van de Walle

  • Meet The Team Shots Website 5
    Chief Customer Success

    Stijn Van Loo

  • Alejandra Gerard
    Customer Success Manager

    Alejandra Gerard

  • Elisabeth Demeyere
    Customer Success Manager

    Elisabeth Demeyere

  • Pieter De Geyndt
    Customer Success Manager

    Pieter De Geyndt

  • Nele De Pauw
    CS Ops & Communication

    Nele De Pauw

  • Retention Specialist
    Customer Success Manager

    Stefanie Adams

  • Sirarpi Vardanian
    Customer Success Manager

    Sirarpi Vardanian

  • Branding Photography Meet The Team Website2
    Customer Support Agent

    Laura van Belleghem

  • Branding Photography Meet The Team Website
    Customer Support Agent

    Jeroen Vereecke

  • Simona Primerano
    Customer Support Agent / Customer Success Manager

    Simona Primerano

  • Benedikte Von Achen
    Customer Support Agent

    Benedikte Von Achen

  • Sophie Decloux
    Customer Success Manager

    Sophie Decloux

  • Marie Van Daele
    Support Engineer

    Marie Van Daele

  • Nathan Van Coillie
    Customer Support Agent

    Nathan Van Coillie

  • Annelies Boonants
    Customer Support Coordinator

    Annelies Boonants

  • Branding Photography Meet The Team Website21
    Customer Support Technical

    Sam Goetmaeker

  • Cynthia Tacq
    Manager Customer Support

    Cynthia Tacq

  • Eline Grootaert
    Product Knowledge Manager

    Eline Grootaert

  • Kenny Aerts
    Support Engineer

    Kenny Aerts

  • Rocio Bracero
    Manager Customer Success Management

    Rocio Bracero

  • Kenneth Van Assche
    Onboarding Coordinator

    Kenneth Van Assche

  • Lex Van Nieuwenhuyse
    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

  • Melanie Van Brussel
    Customer Onboarding Manager

    Melanie Van Brussel

  • Samuel Van Daele
    Customer Onboarding Manager

    Samuel Van Daele

  • Meet The Team Shots Website 00003 1
    Customer Education & Marketing

    Dries De Porre

  • Lies Rotthier
    Head of Customer Success

    Lies Rotthier