Job description

Who we are and why you should care

At Teamleader, we live and breathe entrepreneurship. Founded in 2012, Teamleader is a SaaS scale-up with two work management products: Teamleader Focus and Teamleader Orbit. Everyday, our software allows entrepreneurs to focus on what really matters: their business. 12.000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organize work. From IT agencies and digital marketers to plumbers and construction companies. It’s our mission to help service businesses all over Europe thrive.

To keep fueling our growth, we are looking for a Credit & Collection Officer to join our Finance Team

What an average work week looks like:

Together with your Credit & Collection colleague, you’re responsible for the invoice-to-cash process at Teamleader. On a daily basis, you follow up on the automated billing process and make sure invoices are sent out in a timely and correct manner. In addition, you respond to customer questions and solve problems regarding their invoice and subscription changes. What’s more, you monitor outstanding receivables and follow up uncollected payments to keep a strong cash flow and collaborate closely with other departments. With your critical mindset, you seek for process optimisations regarding your daily activities. In addition you enable your customer success colleagues to make sure any contract changes are well-documented and aligned with our invoicing platform.

Why others chose Teamleader: we're lively, not corporate

  • You are part of a fast-growing company that values getting things done and honest communication. The result: a fast-paced tech environment, open feedback culture, room for initiatives and ideas.

  • We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. We also value transparency about results and strategy.

  • You have your own personal budget to spend on training or (virtual) events and numerous other internal advantages. The result: continuous growth and learning.

  • You have a pleasant and comfortable workplace within cycling and walking distance of the heart of Ghent.

Teamleader is a happy, purposeful place. Together with the full re-opening of the bars and restaurants, we also reopened our shared kitchen with the 2 inhouse chefs and the sunlit terrace. We regularly take some time away from the office for teambuilding activities to bond and mingle.


You would be a great fit for this role, if you …

  • Have administrative work experience, experience in credit and collection is a plus.

  • Are structured, well-organized and detail-oriented

  • Have a customer focus when responding to our customers’ questions regarding invoicing and billing.

  • Know the ins and outs of customer-centricity and have excellent communication skills

  • Have outstanding problem-solving skills and are able to think on your feet

  • Are patient, empathetic and able to keep your calm, even when things get busy.

  • Embrace change and always keep a positive attitude.

  • Are fluent in Dutch and English, French is a big plus

  • Have affinity with IT, experience with SaaS is a plus

  • 9-to-5 is not part of your lingo: you don’t mind working flexible hours

Apply for this job

Meet the team

  • Meet The Team John Doe
    Accounting Manager

    Michael Van Campenhoudt

  • Branding Photography Meet The Team Website4
    Data Analyst

    Shreya Saxena

  • Meet The Team Shots Website 00013 1

    Silvia Aguirre

  • Meet The Team John Doe
    Product Analyst

    Kemal Kar

  • Meet The Team Jane Doe
    Credit & Collection Officer

    Ulrike Neels

  • Branding Photography Meet The Team Website17

    Nana Wauters

  • Branding Photography Meet The Team Website18

    Joost Vanhecke

  • Gerlinde Vanbergen
    Head of Kitchen

    Gerlinde Vanbergen

  • Jolien De Vriese
    Executive Assistant

    Jolien De Vriese

  • Astrid Stes
    Office Manager

    Astrid Stes

  • Laura Joris
    Finance Manager

    Laura Joris

  • Shauni Declercq
    Credit & Collection Officer

    Shauni Declercq

  • Frederik Lantsoght
    Marketing Data Analyst

    Frederik Lantsoght

  • Arno De Clercq
    Data Analyst

    Arno De Clercq

  • Jonas De Mets
    Head of Data & Operations

    Jonas De Mets

  • Ilse De Vijlder
    Payroll Officer

    Ilse De Vijlder

  • Branding Photography Meet The Team Website20
    Legal Manager

    Edward Huyghe

  • Katrien Baert
    Data Scientist

    Katrien Baert