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Our definition of Customer Services

If you’re not making mistakes, you’re not doing anything

If you’re not making mistakes, you’re not doing anything

At Teamleader, we aren’t afraid to make mistakes. In fact, you’re not growing fast enough if you don’t. We don’t pretend we know it all, but we try our best to serve our customers in the best possible way, which comes with trial and error.

Helping our customers become self-reliant

Helping our customers become self-reliant

There are plenty of resources customers can use to get the most out of our tool. We have a well-documented, extensive knowledge base or online video tutorials - making our customers’ lives easier. It’s our mission to turn users into Teamleader pros in no time.

Proactive service & fast troubleshooting

Proactive service & fast troubleshooting

Customer services isn’t just about responding to questions and solving problems, it’s about being proactive too. Instead of just focusing on the here-and-now, we get the right stakeholders involved to prevent potential issues. Since we talk to customers on a continuous basis we have an important responsibility to report issues and make sure they get proper follow-up to improve our tool.

Customer Services at Teamleader

If a customer needs help or has a question, our customer success heroes are just an email or phone call away. Our team’s responsibility is easy: making sure we do whatever it takes to make (and keep!) our customers happy. In fact, we would bend over backwards to get a smile on their face.

Direct contact with customers gives great satisfaction

Even though we have thousands of customers, we still try to keep a close contact with each of them. Getting together with customers, learning more on how they use our tool, and helping them find better ways to work smarter is what keeps us motivated.

These tunes keep our brain smart, and sharp!